With this privacy policy (hereafter referred to as the “Privacy Policy”), which refers to the site (hereafter referred to as the “Store Site”) The Level S.r.l. (hereafter referred to also just as “TLG”) and Dolce&Gabbana S.r.l. (hereafter referred to also just as “Dolce & Gabbana”), as autonomous Data Controllers, are intended to provide users with information about the data controllers, the personal information collected through the Store Site, the purposes of the processing, the means by which such information is processed, the third parties involved in the processing, its possible transfer abroad, the security measures adopted to protect and safeguard the data collected, and the means through which the user can verify the processing of data concerning him/her and exercise the rights granted to him/her by EU Regulation n. 2016/679 (hereafter referred to as “GDPR”) and other applicale laws.



TLG and Dolce & Gabbana collect and process personal data that the user provide voluntarily when interacting with the functionalities and services of the Store Site, for example in the case of requests for information. In the sections of the Store Site where the user's personal data are collected, information notices are published pursuant to Article 13 of Regulation n. 2016/679 and applicable laws.


When you visit and view the Store Site, Dolce & Gabbana and TLG generally collect browsing data using cookies or other tracking technologies. The technological platform through which the Store Site is made available to the user automatically records some browsing data – the transmission of which is implicit in the use of internet communication protocols – such as the name of the internet access provider, the site of origin, pages visited, date and duration of the visit, etc. Such information allows access to the Store Site as well as the use of certain services and may be used anonymously and aggregated for statistical purposes and to verify the proper functioning of the Store Site. Dolce & Gabbana and TLG use them to facilitate access to online services, to authenticate the user if he/she is a previously registered user, to store the items in the shopping cart for purchases, to study the habits and consumption choices of users in order to make the products and initiatives more responsive to the tastes and needs of its customers.

Browsing data are kept for no longer than 7 days and are deleted immediately after their aggregation (except for any need to ascertain crimes by the judicial authority).

Information relating to the cookies used on this Site can be found at the following URL: Cookie policy.


Dolce & Gabbana and TLG process the user's data for the following purposes:

  • a) operational management of browsing on the Store Site;

  • b) management of the Store Site security;

  • c) statistical processing;

  • d) compliance with legal and regulatory obligations;

  • e) exercise of rights in judicial proceedings;

  • f) customer care.

The legal basis for these purposes is:

  • • for the purposes referred to in points a), b), c) and e) is the legitimate interest of the Controllers;

  • • for the purposes referred to in point d) is the execution of legal obligations;

  • • for the purposes referred to in point f) is the execution of a contract of which the user is a party of.

TLG processes the data of the user and third parties who could benefit from purchases on the Site (for example, gifts or gift cards) for the following purposes:

  • g) management of sales and transactions performed in the context of the Store Site;

  • h) management of orders, sale and delivery of products;

  • i) management of returns and warranties, and other activities necessary for the sale of products through the Store Site.

The legal basis for these purposes is:

  • • for the purposes referred to in points g), h) and i) is the execution of a contract of which the user is a party of and the execution of legal obligations.

Dolce & Gabbana processes the user's data for the following purposes:

  • j) sending of the Dolce & Gabbana newsletter upon subscription by users.

The legal basis for these purposes is the execution of a contract of which the user is a party of.


Except as already stated above for browsing data, specific indications about the duration of data retention are contained in the information notice published in the sections of the Store Site pursuant to Article 13 of the GDPR and other applicable laws.


With the exception of browsing data (which are automatically collected by the system), the provision of data by the user for the purposes indicated above is optional. Failure to provide data will not affect your ability to access the functionalities offered by the Store Site, except for the impossibility of purchasing products and/or sending requests for information and/or subscribing to the newsletter.


The user's personal data are processed by computer and telematic methods, mainly by electronic and automated means and limited to particular operations, by paper.

In accordance with the GDPR and applicable laws, specific security measures are observed to prevent data loss, unlawful or improper use, and unauthorized access.


The user's personal data are processed by employees and collaborators of the Controllers as persons authorized to the processing in accordance with the provisions of the GDPR.

The data may be disclosed to third parties such as professionals, consultants and more generally third parties who cooperate with Dolce & Gabbana and / or TLG for the pursuit of the above purposes, or third parties who have been entrusted with activities in outsourcing.

In any case, Dolce & Gabbana and TLG undertake to provide such third parties only with the data necessary to carry out the functions and activities entrusted to them; they also undertake to do their utmost to ensure that third parties use the data received only for the purposes indicated by Dolce & Gabbana and TLG and in compliance with the applicable regulations on the processing of personal data.

The user's personal data may also be disclosed to third party companies in the event of mergers or demergers, acquisitions, sale of a business or branch of a business or other corporate operations of an extraordinary nature.

The user's personal data may also be disclosed to legitimate recipients in accordance with the law or regulations, for example in the event of requests by the competent public authorities and judicial authorities or, more generally, in the context of judicial proceedings, as well as to protect and defend the Store Site and the rights of Dolce & Gabbana and/or TLG.

Such parties will process the data as autonomous data controllers or processors, depending on the circumstances.

The updated list of all recipients of data can be requested from the data controllers at the e-mail address or by writing a letter to the addresses below.


The data will be transferred outside the country or the European Union, in countries not providing for an adequate level of data protection, only in accordance with the safeguards set forth by applicable data protection laws.

The complete list of recipients of the data, established outside the European Union, or a copy of the safeguards adopted by the Controllers can be obtained by writing an email to the following email address:, or by writing a letter to the addresses below.


The Site Store may contain banners, advertising messages and advertisements of third parties or business partners of the Controllers. By adhering to the proposals of the aforementioned third parties, the user may access multimedia pages belonging exclusively to these third parties, which, being outside the control of the Controllers, are not in any way required to comply with the provisions of this Privacy Policy.

Dolce & Gabbana and TLG therefore invite users to pay attention to adhering to the services offered by third parties and to read the information notices provided by the third party regarding the processing of personal data carried out by the same, in relation to which Dolce & Gabbana and TLG can not carry out any control, nor be held responsible.


Data Controllers are, for the activities under their respective competence, as indicated in this Privacy Policy:

  • • Dolce & Gabbana S.R.L., VAT no. 09297890155, with registered offices at Via Goldoni 10 – 20129 Milan, Italy;

  • • The Level S.r.l., VAT no. 07234250962, with registered offices at Piazza Arcole, 4 – 20143 Milan, Italy.


The Data Protection Officer of Dolce & Gabbana can be contacted at the following e-mail address:

The Data Protection Officer of TLG can be contacted at the following e-mail address:


The user may request the Data Controllers for access to the data concerning him/her, for their erasure, rectification of inaccurate data, integration of incomplete data, restriction of processing in the cases provided for in Article 18 of the GDPR, as well as object to processing in cases of legitimate interest of the Data Controllers.

Furthermore, where processing is based on consent or contract and is carried out by automated means, the user has the right to receive his personal data in a structured, commonly used and machine-readable format and, if technically feasible, to transmit them to another controller without hindrance.

These rights may be exercised without formality by simply sending a request to the Data Controllers as identified above, to the e-mail address: or by writing a letter to the addresses indicated above.

Finally, the user has the right to lodge a complaint with the competent Supervisory Authority in the Member State where he usually resides or works or in the State where the alleged infringement has occurred.


This Privacy Policy may be amended in order to comply with new provisions of law, and with the modified manner in which Dolce&Gabbana and / or TLG process personal data, as a result of changes to the Store Site’s operations or to the supply of those services provided through the same.

Dolce & Gabbana and TLG will take care to promptly communicate any updates through the publication in this section of the Site Store. Dolce & Gabbana and TLG therefore invite users to periodically consult the Privacy Policy to ensure that they consult the latest published version.

Last update: December 2022

Need Help?

Write to us

Online customer service

Fill in the online form
Or send an e-mail to

Footer - logo


Enter a location to find the nearest DG Stores

Site – managed by The Level S.r.l – Copyright © Dolce & Gabbana S.r.l. 2024 – All rights reserved – any reproduction of the contents is strictly forbidden.