WHAT TO DO AFTER REQUESTING THE RETURN?
1. SENDEN SIE DEN RÜCKSENDEANTRAG
Fill in and send the Return Proforma Invoice and place it inside your package.
2. KLEBEN SIE DEN RÜCKSENDESCHEIN AN DAS PAKET
You can find it in the original package. Not there? Check the "New Return Label" section
3. KONTAKTIEREN SIE DEN KURIER
Contact the courier indicated on the return label in the ways noted in the "How to book a pickup?" section.
4. VERSENDEN SIE DAS PAKET
Warten Sie auf die Abholung durch den Kurier oder bringen Sie Ihr Paket zur Sammelstelle
Return Authorization
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Return Authorization for unregistered customers
Please use this form, if you don't have a user account.