CUSTOMER CARE

Information on Privacy

Dolce & Gabbana Srl with registered offices in Milan (MI) – Italy, Via Carlo Goldoni 10, Tax Code and VAT no. 09297890155, REA MI – 1286913 as a data controller (hereinafter the “Owner“) presents this information in accordance with Article 13 of Legislative Decree no. 196/2003 (Codes for the protection of personal data) to those who interact with web services for the direct sale of Dolce & Gabbana, accessible from the site www.dolcegabbanawatches.com (hereinafter: “Site“).

1. Collection and purpose of the information.
Personal data is collected by the Owner through the Site, in particular in the specific form described therein.

The data collected will be used by the Owner for the purpose of direct sales of its products, for the purposes strictly related to it or connected or instrumental, including the fulfilment of purchase, shipment and delivery of products sold, as well as to fulfil its legal obligations.

Furthermore, the data collected may be used for sending communications and advertising material regarding products and services similar to those previously purchased, by means of electronic and paper mail, subject to the rejection of such use. The user retains the right to object immediately and at any time to this service by a simple request sent to the following email address info.watches@dolcegabbana.it or by fax to + 39 0331409110.

2. Obligatory or voluntary nature of providing data and consequences of failure to surrender.
Although the provision of personal data is optional, it is however strictly related to the establishment and execution of the contract, therefore, if it is not provided, the Owner will be unable to close the sale.

3. Method of information collection.
The data will be collected using electronic means and, for specific operations, in paper form.

4. Categories of persons involved in the processing of data.
The data collected will be processed by parties who operate under the direct authority of the Owner (employees and/or collaborators), who, in accordance with the provisions of Legislative Decree no. 196/2003, shall be designated Managers or Trustees of the information.

The data collected will be handled by third parties, duly appointed external managers of treatment, namely:

• Dolce & Gabbana Group companies;
• companies which provide logistics services, shipping/delivery of products;
• companies which provide hosting and Site development services;
• companies which provide maintenance of computer systems services;
• companies providing customer care services;
• associations, consultants, professional firms, companies which provide assistance and advice.

The updated list of designated internal and external controllers is available at the premises of the Owner and can be obtained by simple request sent to the following email address info.watches@dolcegabbana.it or by fax to + 39 0331409110.

The collected data will also be handled by a third party independent data controllers, namely:

• banks and credit institutions;
• companies which provide services for managing payments by credit card.

5. Transfer of data abroad.
Personal information may be transferred abroad, in the context of European Union countries.

6. Scope of dissemination of data.
Personal data will not be disclosed.

7. Owner and treatment.
The owner of the information is Dolce & Gabbana Srl, with registered offices in Milan (MI) – Italy, Zip Code 20129, Via C. Goldoni, n. 10.

8. Rights of the parties.
Pursuant to art. 7 of Legislative Decree no. 196/2003, the parties to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration or updating, or correction. Pursuant to the same article, the interested parties have the right to request the deletion, transformation into anonymous form or blocking of data processed in violation of the law, and in any case to object to their processing for legitimate reasons.

The above rights may be exercised in any form by sending a message to info.watches@dolcegabbana.it or by fax to + 39 0331409110.